Interactive Brokers Customer service is WOEFUL. Do not use.

WTF IBKR? I have a serious problem with a trade fill and I spoke to a CSR online chat and he actually lied to me; then I spoke to someone after waiting on the phone for 40 minutes only to be told that an actual trade (I had the screen in front of me showing the trade that had failed to fill) didn't exist – he said. I gave him the trade ID and he still could not find any record of my attempted trade which did not execute. This is unbelievably bad customer service. You are dealing with people who are trading with money that feeds their families and you cannot even set up decent customer service. You are no Apple. Stop relying on useless and inadequate AI Chatbot sto fulfil your lack of customer service people. One out of 10.