Salesforce priced an AI agent at $2 per resolved case. The rest is still selling token meters.

Four point three million cases processed. Seventy percent cleared without a human typing a single request letter.

Salesforce just priced these at $2 per resolved issue. No compute tokens. No assist pools expiring early. You pay when the agent fixes it. If it fails, you do not.

CFOs stopped caring about model parameters last year. They are looking at Salesforce's actual deployment numbers now. A help portal where real queues taught an AI to solve tickets before they hit support agents.

SAP called subscription fees foolish the moment AI can automate tasks. ServiceNow's metered pricing just made users eat surprise bills in the thousands when bots got stuck looping on dead [ends.JPMorgan](http://ends.JPMorgan) analyst Mark Murphy described the Action Fabric charge as effectively a tax on customers. Pega promised flat per-case pricing since June but has not shipped it yet.

One company put a line item on solving the actual problem. The rest are still billing by the click.