I have a 401k and 4 small brokerage accounts with Schwab. They total $1.6m. I'm invested in what they call an intelligent portfolio. There is no Schwab management fee. They rebalance on a regular basis to keep me in the appropriate categories.I don't fuss with them much but I do check the overall balance from time to time. I'm happy with the returns.
Over several years, Schwab has become less and less responsive when I've had questions. To the point where nobody responded last time I reached out. Seems kind of disrespectful to me. On the other hand, these office guys have nothing to gain from me since I pay no management fee. So my question is, are my expectations to get a phone call returned too much to ask?