Hi everyone. I originally opened my eToro account while I was living in Australia. I’ve since left Australia and am currently staying in another country where eToro isn’t supported, and I’ll likely be here for a while. I have connected a new bank account to my etoro and deposited money from my own bank account, but the funds originally came from my parents as pocket money sent months ago.
After this, eToro emailed me asking multiple questions, like
• why I logged in from a different country
• what my source of income is, my bank statement
• details about the deposited funds
I answered honestly and explained that I’m a student, the funds are from my parents, and the money was deposited from my own account. Now they’re asking for third-party verification, which I’m confused about since the eToro account is mine, the bank account used is mine and the money has already been in my account from even before the timeframe they wanted the bank statement to be shown.
I’m not trying to bypass rules, just trying to understand whether this is standard compliance or a red flag.