I used the Acorns app for a short while earlier this year. The investment accounts were working fine. But I had an issue when I tried to sign up for a checking account. Their system for uploading documents to verify identities and addresses is glitched evidently. This wouldn't be a dealbreaker by itself. Technical issues happen. But I went through a feedback loop with customer service for weeks and have nothing to show for it. It was easily the worst customer service experience I have ever had. I can't trust such an entity with my money.
So, I'm looking for alternatives. I like the concept of Acorns. I would just like to find a similar brokerage firm that can actually help me with technical issues if/when they occur.
Anyone have any recommendations based on your personal experiences? Thanks!