Investment tax help-Turbo Tax won't let me fix my investments although it keeps saying "needs review"

Trying to file my taxes and in my investments, and it won't let me move past my investment taxes because there is one account that needs review, but no matter what I do, nothing changes. They are getting the info right from my investment account, and I've asked my financial advisor, and she even said just to call Turbo Tax, but I'm worried they'll charge me for it. She said "It appears that when we sold, this particular ETF had extra expenses outside of the sale of $8.43.  Unfortunately, I don’t know how to relay that to TurboTax so their system recognizes it as a “gross proceeds investment expense”. "

Basically, under "cost basis," it says "0.00." It also has no sales section (short-term or long-term investments), but it won't let me add it?? I don't know if this makes sense, it's hard to explain without showing a screenshot, but I'm hoping someone has gone through this before.