Kraken account restricted, €2,000 on hold, and formal complaint immediately closed...

My account has been restricted since August 27. Two €1,000 deposits have been on hold since then, and I am also unable to withdraw or access funds already held in my account.

I have contacted Kraken Support several times but have received no meaningful response or explanation.

I then submitted a dedicated support request. The ticket was closed without any response or resolution.

Today, after eight days without access to my funds, I submitted a **formal complaint through Kraken’s official complaint process**. The complaint was also closed almost immediately, again without any substantive response or explanation.

I am completely willing to provide whatever documentation Kraken needs. The problem is that I cannot get anyone to tell me what is required or why my funds remain inaccessible.

I had no major problems with Kraken before this. But my experience since actually needing customer support has been extremely concerning.

**Please be careful. An account restriction can apparently leave you without access to your funds while getting meaningful support is nearly impossible.**

If anyone has recently experienced something similar and managed to get it resolved, I would really appreciate hearing how.