Posts  / #POST-236556
REDDIT

XT Exchange (XT.com) frozen my Crypto for 10+ days — submitted full KYC, government tax return, business registration, 15 wallet videos. Still no resolution. Ticket #619804. Anyone experienced this?

R
May 23, 2026 · 05:04

I have been an active XT Exchange user for years with consistent trading activity.

On 13-May-2026, my account was restricted mid-withdrawal with 12,000+ USDT frozen.

WHAT I HAVE SUBMITTED:
\- Passport and identity verification
\- 15 individual wallet deposit videos showing self-controlled wallet transfers
\- Income Tax Return verifiable on government portal
\- Business Registration Certificate (LLP)
\- Full written explanation of trading activity and transaction behaviour
\- Source of funds video explanation

CURRENT STATUS:
XT support Team drafting same reply template "We have received your feedback and have submitted it to the relevant department for verification. Please be patient
and wait for the processing result."

No timeline given. No specific document gaps identified. No criteria for release stated.

MY QUESTIONS FOR THIS COMMUNITY:
1. Has anyone successfully resolved a compliance freeze with XT Exchange?
How long did it take?
2. Has anyone found an escalation path beyond standard support tickets?
3. Is the Seychelles FSA complaint process effective for XT specifically?

I am NOT claiming XT is a scam. I am documenting my experience factually
and asking for community guidance.

Ticket Reference: #619804