Binance Dubai FZE Migration Issue: Unable to Close ZEC Position for Several Days

Has anyone else in the UAE faced serious issues after Binance account migration to Binance Dubai FZE, especially with unsupported assets like ZEC?

I’ve been dealing with an unresolved execution issue for the past several days involving an active ZEC spot leverage position that I was unable to close, sell, or even force close from my side. The position was originally opened before the Dubai migration restrictions, and Binance’s own migration notice stated that existing positions/orders would remain active until the applicable deadlines.

The problem is that when I attempted to actively close and manage my exposure, the execution/close function stopped working properly on my account. Since then, my case has been under continuous escalation with Binance support, technical teams, derivatives teams, and compliance/relevant teams for several days without a practical resolution yet.

During this period:

* I remained exposed to continued market volatility
* My losses increased significantly
* I was unable to access my funds
* I experienced delays affecting urgent financial obligations

To be fair, the support agents themselves have generally been polite and responsive, and they repeatedly confirmed the case is escalated internally. However, the lack of transparency, clear timelines, and practical resolution for such a serious execution issue has honestly been extremely stressful.

I’m sharing this mainly to understand:

1. Whether other UAE users faced similar migration/execution issues after Binance Dubai FZE migration
2. How long such cases realistically took to resolve
3. Whether anyone successfully received compensation review for losses caused during unresolved execution issues

Would genuinely appreciate hearing others’ experiences.