About four weeks ago I decided to start building a CRM tool that is specialized in Customer support. I had decided to build this after having four experiences related to customer support that, in my opinion, were quite inefficient.
I have used Claude Code and since two weeks i have decided to get a second pro account to continue as my usage maxed out.
I have zero coding knowledge. Claude Code advised me on the platforms to run my tool for the front and backend. also instructed me how to work with GitHub.
Now I do not think this product is better than Salesforce, SAP or NOW. I do think that it can compete for smaller businesses, especially since my plans are way cheaper.
I also do feel that it must be missing something, since it was not hard to build in my opinion. I ran a Locust stresstest (also advised by claude) and my tool held up very well up to 300 users doing the same action (I stopped the stresstest since this scenario in reality is very, very far away).
I also do believe that large SaaS companies will not be replaced since they have proven reliability and resilience. And I myself have invested about 15% of my portfolio in SaaS stock.
In my experience , if a company decides to build their own SaaS with a team of engineers supported by agentic coding, they would be very able to do so.
I have not made this post to promote my product. I am just curious about the discussion. I will DM my website to commenters who want to see proof/see if it is actually any good. There it is possible to request a demo to see the tool for yourself.
EDIT: You can find the project here: [https://getyippie.com](https://getyippie.com)