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REDDIT

The AI effect on IT Services firms

H
Feb 25, 2026 · 16:31

Was looking at EXL Service (EXLS) and Cognizant (CTSH) recently. Both have dipped massively.

There's a line of thinking that this sector gets hammered by AI and erodes billables hours. But another narrative that these guys implement the AI for enterprise, and what were previously SUPER FTE heavy operating models becomes more profitable.

EXLS is still guiding for double-digit growth this year (around 9-11%) and seems to be pivoting hard into being a "data and AI" company rather than just old-school BPO. CTSH has a massive $28B+ backlog and a solid dividend/buyback program.

Dip buy? Value trap?