Sell CRM by Apr 17, 2026.

Recently, senior executives at Salesforce have admitted, both internally and publicly, that they massively overestimated Al's capabilities. They have found that Al simply can't cope with the complex nature of customer service and totally fails at nuanced issues, escalations, and long-tail customer problems. They even say that it has caused a marked decline in service quality and far more complaints. But the problems go far deeper than that. Both employees and executives have said that the company is wasting countless …