Noted that this is anectdotal, but I was reading this article about California new rules for refunds. Somewhat interesting.
[https://ts2.tech/en/doordash-dash-stock-slips-into-year-end-as-california-refund-rule-looms/](https://ts2.tech/en/doordash-dash-stock-slips-into-year-end-as-california-refund-rule-looms/)
Fast forward to tonight and we place an order at 6 p.m. mind you. At 7 p.m., we receive a text from Doordash saying it is late, and it will be 7:25 instead of 7:05. At 7:28, I click on the link and it says that it is scheduled for 7:15 still? So, I call the Dasher, they tell me that their tablet broke, no one picked up my order and that they already told Doordash that another Dasher was needed. I text Doordash - no response ever. Then I call Doordash. I get to a rep who says I can file a request for refund. I should note that the restaurant closes at 8 and my food doesn't get picked up. The rep can't help so I tell the rep that I want to speak to a supervisor. The rep says there are a bunch of supervisors, I'm 34th in line so I will get a call back. I ask when. They said it could be 2 hours.
A company worth $100B market cap that has invested $billions in technology that cannot: manage a simple driver change, manage to get a driver to a restuarant with 2 hours notice, cannot manage to have a supervisor respond to an issue within 2 hours...
This is systematic. Nothing works across their enterprise after billions spent. Of course, this is just my issue, but I've seen this before. This would never have happened with Amazon or any other tech company worth anything.
I know this is a vent, but it really makes you wonder why California created their new law, how others will follow, and if Dash has any management capability to improve.
I ended up speaking to the restaurant right before they closed. "This happens all the time with Doordash" were not the words an investor or customer would want to hear.
