I just looked at this old post where people had to spend 3-4 hours on the phone to get into their account: https://www.reddit.com/r/investing/comments/ud3f65/treasury_direct_account_locked/
One person even said:
> I was on hold for 4 hours with the only result being a form sent to me via email that I had to fill out and get stamped by a bank. I mailed it in and a few weeks later received another email saying resolution would take up to 13 weeks!
I logged in and had to answer a security question, but had no idea what I thought my "dream vacation spot" was when I made the account many years ago. I barely have any money sitting left there, but need to get my tax forms (I sold a few ibonds last year).
Does anyone know if it's even harder to get through with all the upheaval in government jobs right now? I mean I know how much I sold them for, and have a pretty good idea what I bought them for years ago, so I can make a pretty good guess.
I work on the west coast I'd have to call them before heading to the office, but if it's a 3 hour wait, that won't work. It's also very difficult to find a meeting room at my office on short notice if I need to give any sensitive info over the phone. If they have on-hold music, I also don't want to leave my phone on speaker and make my coworkers listen to it.
But the federal government is also sitting on a substantial interest-free loan from me, so I'd rather file my taxes ASAP. (And if I have to wait 13 weeks, I won't get in before 4/15.) Less of an urgent thing, I also want to get my last remaining ibonds cashed out because any marginal interest or tax benefits just aren't worth it.